Q1. I'm getting no results for my search query. ?
Please be sure that at least 1 download source is activated. You can manage the download sources with the „manage sources” button under the search bar. If you still get no results - please try to delete your browser cache, restart your browser and refresh the page before starting your search again.
Q2. I'm not able to enable/disable a download source. ?
Please try to delete your browser cache, restart your browser and refresh the page. If it still doesn't work write us an email using our contact form.
Q3. I just get an error message and no file when I click download. ?
Please send us the error code you see on the error page via our contact form. We'll check it and then we will try to fix the error.
Q4. I am not able to save the file on my Apple Device. ?
It is not possible to save files on iPhones, iPads or iPods without the use of additional applications. If you would like to save files on your Apple device, you can install a browser app like Documents by Readdle. With the browser of such an app you can download files to your device. An alternative solution is to save a file to the cloud and stream it from there.
Q5. I am receiving push notifications from MP3Juice and would like to stop them. ?
Unsubscribe (video instruction)
Q6. I would like to upload my music to MP3Juice. ?
It is not possible to upload any files to MP3Juice. If you want to list your files in our search - upload your music on youtube.com, soundcloud.com or any other supported download source. On the next search your music should be listed in our search.